Recently, Activision Blizzard has taken a new stance on their character restoration policy in their number one game in the world; World of Warcraft. As with most MMO’s, account theft is a byproduct of carelessness on the part of the customer. Over the years, hundreds of thousands of people have had their accounts hacked or hijacked and were in need of a character restoration to recover whatever was lost from their accounts.
These restorations were completely avoidable, however, if the customer had only taken the time to follow some basic internet caveats: Don’t give your password out to anyone, don’t download strange programs, don’t click on suspicious links, etc. Of course, people follow instructions, even if for their own safety, as if they were somehow immune to any of the dangers that plague the internet. Of course, it’s not the consumer’s fault these dangers exist. But it’s common knowledge that you take responsibility for your actions.
Despite the frequent warnings, even from Blizzard themselves, people still found themselves with stripped characters. For these unfortunate people, Blizzard did character restorations which usually took one to three days to complete.
However, now Blizzard is telling it’s customer service representatives to dissuade people from getting character restorations and instead to take a care package to help them re-gear their characters. Of course, the customers are now outraged by Blizzards reluctance to restore their characters
A note from the author:
Here’s where I get a little pissed off. Blizzard does not have to do anything to help, not even to acknowledge you lost your gear in the first place. In fact, they could easily tell you to piss off and to not get hacked next time. The fact that they listen at all, not to mention do full restores for your stupidity, is a miracle. This over-entitled mentality running through most people has put a major strain on most companies. You pay a monthly fee to play the game, not for a personal ass licking from Blizzard (or any company for that matter) whenever you feel like you need a little rectal tickle. If you were to pay for a magazine subscription, the only thing that guarantees you is that a magazine will show up on the 15th of every month. It does not mean you can call up the editor and tell him what to print next month, how they should hold off on delivery until you get home from vacation, or to send you another because someone stole it out of your mailbox. Take some personal responsibility for a change and stop your fucking complaining.
